customer service
Return Policy
Our Love It Guarantee
On purchases of regularly stocked products, if within the first seven days, you don't LOVE your furniture purchase – for any reason – HOM Furniture will restore any defect apparent with your purchase or gladly correct your dissatisfaction through an exchange of product, one time reselection of a different product, or refund when your furniture is returned in “like new” condition. (Custom orders, Flooring, Mattresses and Clearance products, Design and delivery services are not included.)
The HOM Furniture 7 Day “Love It Guarantee” is not applicable to the following Sleep Express purchases: mattresses and mattress sets, pillows, mattress pads, sheets or reverie adjustable bed bases. Mattresses may qualify under our 120 Night Comfort Guarantee.
Factory Direct Returns
Factory Direct Ship product returned for reasons other than damage or defect are subject to 20% restocking fee and all shipping charges if applicable. Restocking fees and shipping charges are also in effect if a shipment is refused. Product must be in new condition, original carton, unassembled and returned within 7 days of receipt. The buyer is responsible for the outbound and inbound shipping charges when returned to the direct ship vendor.
HOM offers 2 ways to return merchandise:
- Return to any approved HOM pickup location. There will be a 20% restocking fee but all shipping charges are waived.
- Return to the factory via 3rd party transportation. 20% restocking fee and all shipping charges apply.
Factory Direct Cancellations
Cancellations on direct ship items are not allowed.
Questions?
Please contact us with any questions you may have regarding your Factory Direct purchase.
Custom Orders
A minimum deposit of 40% is required for custom order merchandise at the time you place your order. Custom order cancellations will incur a restocking fee equal to 40% of the price of the cancelled merchandise. This portion of your deposit is neither refundable or transferable.
HOM Furniture Customer Care
| Mon | Tue | Wed | Thu | Fri | Sat | Sun |
|---|---|---|---|---|---|---|
| 9a-7p | 9a-7p | 9a-7p | 9a-7p | 9a-7p | 9a-6p | closed |
Twin Cities Metro Area
(763) 767-3675
All Other Areas
(800) 341-1322